$re = '`I have created .* number <b>REQUK[0-9]{9,11}</b>.Before you ask me anything else I would like you provide some feedback on the topic just discussed.How did you enjoy this conversation with me?`m';
$str = 'I have created a incident with your request. This is your incident number <b>REQUK0005652859</b>.Before you ask me anything else I would like you provide some feedback on the topic just discussed.How did you enjoy this conversation with me?';
preg_match_all($re, $str, $matches, PREG_SET_ORDER, 0);
// Print the entire match result
var_dump($matches);
Please keep in mind that these code samples are automatically generated and are not guaranteed to work. If you find any syntax errors, feel free to submit a bug report. For a full regex reference for PHP, please visit: http://php.net/manual/en/ref.pcre.php